ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Keep close connection with central technical team and continuously develop technical skills.
• Introduce and promote Dikai products & solutions to partners or customers during customer visit, technical service, exhibition etc.
• Based on customer application and requirement, provide sampling services and offer technical proposal.
• Perform site visit for the understanding of customer application and requirements, clarify customer URS and provide professional technical solution.
• Organize and conduct product demonstration or trial run at partner or customer site, and fully present product performance.
• Install Dikai or related equipment at customer's facility and ensure full functionality according to the specifications and technical proposal.
• Offer remote/on-site troubleshooting support to partners or customers.
• Provide technical training to partners and customers to ensure the right operation and maintenance to the equipment.
• Update delivered technical solution or service every time by service reports to keep  the right “As Built” documents.
• Gather market information and feedback from partner & customer, share to direct manager timely.
• Consolidate standard technical documents and translate into local language, and prepare customized documents for local partner & customer.
• Understand Dikai technical service methodology and act as the first line of partner & customer contact and the owner of customer relationships.
• Follow all necessary environment, safety and health regulations during technical services.

SUMMARY

Technical Engineer provides technical supports & services including product introduction, sampling, solution design, demonstration, on-site trial, installation, troubleshooting, training and post-sales support services for Dikai products and related systems.

QUALIFICATIONS

• Experienced in engineering, including mechanical, electrical or automation
• Knowledgeable in packaging industry products (coding machine is a plus), and able to install, test and troubleshoot related equipment
• Understanding of technical solution & service delivery methodology
• Act in a professional manner and customer-oriented
• Ability to work in a multi-tasked environment
• Direct customer interaction experience
• Documentation skills
• Good verbal and written communication skills
• Fluent in English, multi-lingual is preferred
• Knowledge in low-voltage appliances, PLC etc.

REQUIREMENTS

• This position involves approximately 50% - 75% of travel, on average, including domestic and international travel
• Must be able to work flexibly to meet the needs of the business, including some unsociable and weekend hours at peak time

EDUCATION and EXPERIENCE

• Bachelor or comparable degree in Engineering (Mechanical, Electrical or Automation)
• Experience with packaging equipment, preferably in FMCG industry
• Proven track record of technical service for industrial equipment

COMPUTER SKILLS

• Microsoft Office
• AutoCAD (3D designing tools such as SolidWorks is a plus)
• Industrial communication

BEHAVIOR

• Self-starter, self-motivator
• Flexibility
• Pro-active and team-player
• Good communicator

The above job description is not intended to be an all-inclusive list of duties and responsibilities of the position. Incumbents need to follow any other instructions, and perform any other related duties, as assigned by their manager.